• Volvo

Jim Pattison Volvo of Surrey

15393 Guildford Dr
Directions Surrey, BC V3R 0H9

  • Sales: 1 (877) 213-5474
  • Service: 1-888-815-7230
  • Parts: 1-888-773-4659

Jim Pattison Volvo Of Surrey Reviews

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Pretty impressed with the customer service and parts prices, never have I seen dealership OEM parts for less than I can find online. Will definitely be my go to for quality, genuine Volvo parts.

Amar G.

 The store is well designed and the rep Daniel WA very helpful.

Shaun C.

The best way to honor this dealership and Joseph Daou, is to share a great experience I had with Joseph Daou, the GM of Volvo Surrey. Here is an example of the personal service I received last December. During the month of December while I was going through chemotherapy, & my car didn't start. Oh my, I was so upset, as I had chemo the following Friday at 7am! Already, I was worrying about the flurries that were to fall, but I thought, its good to have a "Volvo, "we'll be fine. But now, the car was dead. I called the dealer in N. Van, as we had the car serviced prior to my chemo so we would have a "smooth" ride, and no worries during this difficult time. They (Clint) reacted very quickly, and in 15 min, there was a tow truck at our door. I then realized the car would go in the opposite direction to Volvo Surrey, which is actually closer. My service guy isn't there. Regardless, we are car-less, as we just took my husband's truck off the road for the winter. I then found out that the GM of Surrey is "our guy, Joseph Daou", that we have purchased 3 previous Volvos from. The tow truck driver just wanted to "boost" the car, and I was concerned, as was Volvo, that it was just not the battery. So, Joseph jumped into gear when I called. I was so upset, and explained to him the need of our vehicle. He was truly amazing, and brought customer service to the next level, and humanity also. He had a brand new car waiting for my husband when he arrived with the tow truck. Joseph arranged for someone to bring back our car when it was ready, and take back their Volvo. Our car was returned after some major checking, and of course is perfect now. We change our car every three years, and I think Joseph will be top of the list. Its not about the car, its how they reacted. If you expect a high level of service from your dealer, these folks should be on top of the list! We will be purchasing our next Volvo in July!

Farrah S.